FAQ

After placing your order, you will receive an order confirmation email. Once your order ships, we will send you a shipping confirmation email with tracking information when tracking is available for the selected shipping service.

You can use the tracking link in your shipping confirmation to check your package status. If you have questions about your order, please contact us at info@qfitt.com and include your order number.

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has shipped.

If we cannot ship your order within the promised timeframe, we will provide the notice and options required by applicable law. Depending on the circumstances, you may be able to agree to a delay or cancel the unshipped order for a refund.

To request a change or cancellation, email us at info@qfitt.com or call 770-418-8991. Please include your order number.

Qfitt currently ships to addresses within the United States. We do not currently offer international shipping.

For more information, please visit our Shipping Policy.

For questions about products, orders, shipping, returns, or refunds, please contact us:

Email: info@qfitt.com
Phone: +1 770-418-8991

Please include your order number when contacting us about an existing order.

Available payment methods are displayed at checkout. Depending on the order and payment provider availability, accepted options may include Visa, Mastercard, American Express, Discover, and PayPal.

Please select from the payment methods shown during checkout. If a payment option is not displayed, it is not available for that transaction.

Qfitt prices are displayed in U.S. dollars (USD), unless another currency is clearly shown. If your credit or debit card account uses a different currency, your bank or payment provider may convert the transaction into your local currency and may apply a foreign transaction fee. Please contact your bank or payment provider for details.

Installment payment options, if available, will be displayed during checkout. Availability may depend on your order, location, and the payment provider's eligibility requirements. Please review the terms shown by the payment provider before selecting an installment option.

We currently ship to addresses within the United States. We do not offer international shipping at this time.

Order processing and shipment timeframes, when available, are provided on the applicable product page, during checkout, or in our order communications. Once your order has shipped, transit time depends on the selected shipping service, destination, and carrier operations.

If no shipment timeframe is stated, federal rules generally require an order to be shipped within 30 days after receipt of a properly completed order. This is a shipment deadline, not a guarantee that your package will be delivered within 30 days.

Delivery dates are estimates unless a specific delivery commitment is expressly stated. Please review our Shipping Policy for more information.

Expedited shipping options may be available at checkout, depending on your shipping address and carrier availability. Available services may include UPS Next Day Air, UPS Next Day Air Saver, and UPS Next Day Air Early.

Available services, estimated delivery times, and additional charges will be displayed during checkout. Expedited shipping is not available for every order or destination.

Once your order ships, we will send a shipping confirmation email with tracking information when tracking is available for the selected shipping service.

Use the tracking link in your shipping confirmation to check the latest status. If you have questions or your tracking information does not appear to be updating, contact us at info@qfitt.com with your order number.

Delivery attempts, package holds, and redelivery options depend on the carrier, shipping service, and destination. Please use your tracking information and follow the carrier's instructions for arranging another delivery or pickup, if available.

If the tracking information shows that your package was delivered but you cannot find it, contact us as soon as possible at info@qfitt.com and include your order number and tracking details.

Qfitt currently ships only within the United States and does not offer international shipping. Therefore, international customs duties and import taxes are not currently charged through Qfitt checkout.

Yes. All returns must be authorized by M&M Headgear Inc. before merchandise is sent back. Approved returns must be made within 30 days of the delivery date.

To qualify for a standard return, merchandise must be in its original condition, unworn, and unwashed. Special-order merchandise is generally non-returnable, except where required by law or when the item is damaged, defective, or incorrect.

Please contact us before sending any merchandise back. For complete details, see our Refund Policy.

Our published Refund Policy does not guarantee exchanges for change-of-mind returns. Please contact us before sending an item back so our team can review your order and explain the available options.

If you receive a damaged, defective, or incorrect item, we will provide a full refund or a replacement at no additional cost, in accordance with our Refund Policy.

For change-of-mind returns, a flat-rate return shipping fee of $7.99 will be deducted from your refund when you use our prepaid return label. Original shipping costs are generally non-refundable for change-of-mind returns.

If an item is damaged, defective, or incorrect, please contact us. Under our Refund Policy, we will provide a full refund or replacement at no additional cost after reviewing the issue.

For full details, please read our Refund Policy.

Once your authorized return arrives, we will inspect the merchandise and review whether it meets the requirements of our Refund Policy. We will contact you regarding the outcome and any approved refund.

Approved refunds are processed according to our Refund Policy. The time required for the refund to appear in your account may depend on your bank or payment provider. If you have questions about your return, please contact info@qfitt.com.

We collect and use personal information to operate our store, process orders, provide customer service, and support other activities described in our Privacy Policy.

Depending on your location and applicable law, you may have choices regarding certain data sharing and targeted advertising. Visit our Your Privacy Choices page to review available options.

M&M Headgear Inc. is based in Duluth, Georgia. Qfitt operates primarily online and offers in-store pickup under its current pickup arrangements.

Pickup hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Please review your order confirmation and pickup instructions before visiting. Contact us at info@qfitt.com if you need assistance before traveling to the pickup location.

A manufacturer's warranty may apply when one is provided for a specific product. Any applicable manufacturer's warranty is subject to its own terms and conditions. Not every product necessarily includes a separate manufacturer's warranty.

If your item arrives damaged, defective, or incorrect, please contact info@qfitt.com, preferably within 7 days of delivery, and include your order number and clear photos of the issue. Under our Refund Policy, we will provide a full refund or replacement at no additional cost after reviewing the issue.

Nothing in this answer limits rights or remedies that cannot be excluded under applicable law.